1. IMPORTANT NOTES
1.1 Travel Insurance
We will do everything possible to ensure a safe and enjoyable trip. However, all travel involves some degree of risk and we strongly recommend that you take out appropriate travel insurance for your adventure. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability. Evidence of such insurances should be produced to Buffalo Tours on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive.
1.2 Itinerary Exclusions
Please note that, unless otherwise specifically stated in your itinerary, airfares, airport transfers, departure taxes, early/late hotel check-ins, gratuities, personal expenses and some meals are excluded from the tour price. We would be happy to provide you with a quote for airport transfers, early check-in or any additional services you might require.
2. TERMS & CONDITIONS
By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
The terms and conditions as set out hereunder constitute the entire agreement between you and membooking.com If you do not read or accept these terms and conditions, do not use this website (the "service"). By accessing any part of the membooking.com website, you consent to be bound by these terms and conditions.
* Make a Booking
The booking should be made through membooking.com website and pay online directly or by sending e-mail to: sales[at]membooking[dot]com and pay online via credit card payment gateways or via bank transfer
Ho Chi Minh Office: A20.5 Sunrise City View, 33 Nguyen Huu Tho Street, Hochiminh city, Vietnam
Tel: (+84) 917278823
All prices are in United States Dollars ($) unless otherwise indicated. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the services which we arrange on your behalf. Such factors include adverse currency fluctuations, fuel costs, taxes and accommodation increases. The price is only guaranteed once paid for in full by you. No refunds will be made in respect of accommodation, meals, activities, transport or other services which are included in the tour price but, for whatever reason, are not utilized by you.
* Best Price Guarantee
In case you found the same service with same conditions and at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.
* Payment and Deposit
a. Pay Online by Credit Card with ONEPAY
We accept Visa card, Master card and JCB card since memBooking is a verified member of OnePay system - Mastercard in Vietnam. Your card information will be protected during the transmission by using security system with OnePay. Please be noticed that you will input your card number into ONEPAY system, not our system.
When booking on our site, invoice will be created automatically and link to onepay to make FULL payment, if you fail to make FULL payment, the system will release all blocked services.
Please be noted that:
- promotion packages on website is based on first come first serve
- our company will cover for the credit card processing fee if you pay full amount online
In order to pay deposit, you need to send us an email at sales[at]membookimg[dot]com the services you want to book, in case the packages/services still available, our team will make reservation on back office system and send you with the instruction to pay deposit your packages.
- Deposit online with credit card
- Deposit via bank transfer ( bank charge will be borne by payee)
Please be advised that there is a surcharge of 3.5% for the credit card processing will shown on the deposit invoice
b. By Bank Transfers
In order to pay deposit, you need to send us an email at sales[at]membooking[dot]com the services you want to book, in case the packages/services still available, our team will make reservation on back office system and send you with the instruction to pay deposit your packages.
- Deposit online with credit card
- Deposit via bank transfer ( bank charge will be borne by payee)
For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.
* Confirm booking & Voucher
All confirmations are generally confirmed by return fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Voucher will be issued by membooking.com after the booked trip is confirmed and payment is completed.
A service voucher will be given for customer directly or by email/fax.
We will do everything possible to ensure a safe and enjoyable trip. However, all travel involves some degree of risk and we strongly recommend that you take out appropriate travel insurance for your adventure. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability. Evidence of such insurances should be produced to memBooking on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive.
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.
Cancellations by you
Cancellation of a booking by you must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. On cancellation the cancellation charges will apply as per mention at email confirmation when you make the booking
Cancellations by us
Every effort will be made to operate all tours as advertised but it must be remembered that our tours are planned in advance and due to factors outside our control it may be necessary to use alternative accommodation and services in some instances. We therefore reserve the right to modify or cancel any tour, accommodation or arrangement at any time. We will notify you as soon as possible of any material changes. In the event of any material modification or cancellation we will, if possible, arrange on your behalf three alternatives:
• services of an equivalent or similar standard, if available;
• services of a lower standard together with a refund of the difference in price; or
• cancellation with a full refund of all money paid.
A material modification is one which has a serious affect on your tour and includes a change of departure date, departure point or airport, or change of departure time of more than twelve hours, which would cause substantial inconvenience to you. A change of accommodation or transport style is not a material change. In the event that there are an insufficient number of bookings to provide a particular tour, we may cancel the tour no later than 30 days prior to the scheduled departure date, whereupon all money paid by you for your memBooking tour shall be refunded but no further compensation will be paid. You and memBooking agree to release each other from any further obligations which would have been enforceable had the tour not been cancelled.
* Special requests
You must let us know at the time of making your booking if you have special requests or needs (such as ground floor accommodation, disability access or specific dietary requirements). We will try to meet any request you have, however, we cannot guarantee that we will be able to accommodate every person’s needs and we make no promises and take no responsibility for special requests which we are unable to fulfil. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your tour.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your tour.
* Travel documents & conduct
All travellers must check their travel documentation to ensure that the dates are correct, visas have been obtained and passports have at least six months validity. Please ensure you carefully read your invoice and all other documents we send to you as soon as you receive them and contact us immediately if any information appears to be incorrect. If you do not arrive on the agreed date for your tour we may treat the tour as having been cancelled by you.
You must follow our instructions at all times and you agree to indemnify us against any loss or injury suffered as a result of failing to comply with our instructions. You must conduct yourself in a proper manner so as to not to cause disturbance or offence to other travellers and you agree to take responsibility for any damage you cause to our or any third party’s property. We will not be responsible to you for any loss or damage sustained by you arising from or in relation to your contravention of any law of any place while on the tour. You indemnify us for all third party actions taken against us for loss or damage caused by you or arising from your participation on the tour.
If you’re not satisfied with any aspect of the services we have arranged on your behalf, you should report it to your tour guide so that immediate action can be taken to remedy the problem. Any feedback made to memBooking following the conclusion of the tour should be made in writing within 14 days of completion of the tour. In the event that you do not notify us in writing within 14 days, our ability to investigate negative feedback may be prejudiced.
We occasionally take photos during our tours for use in promotional material. Unless you advise us otherwise, you consent to such use of your photographic/video likeness.
* Our role as agent
Certain third party-provided services (including third party-provided flights, coach and boat transport), hotel accommodation, meals, and certain sight-seeing activities are arranged by us in our capacity as agent only. Our obligation is to make bookings on your behalf for such services and to arrange relevant contracts between you and such service providers. We exercise care in the selection of reputable service providers but we have no control over, or liability for, the services provided by third parties. All bookings are made subject to the terms and conditions including conditions of carriage and limitations of liability imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in relation to such services are against the specific service provider and, except to the extent a problem is caused by fault on our part, not against us. You acknowledge that this clause shall apply to all third party-provided services notwithstanding that our tour guide may accompany you during provision of such services.
Your booking is accepted on the understanding that you appreciate and assume the risks inherent in travel. These risks may be greater if your tour includes adventure activities or sports (such as kayaking, hiking, climbing, rafting, cycling and quad or motor biking). To the extent permitted by law, neither memBooking nor any of its related bodies corporate, directors, shareholders, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by:
• the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no control (including but not limited to hotel, activity and vehicle operators); or
• any other event which is beyond our control, including acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labour activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft, cars or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
Except in cases of death or bodily injury, our liability is limited in any event to a maximum value of the price of your tour. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such as under applicable consumer laws, our liability is limited to the remedies required of us under those laws.
Subject to these terms and conditions (including ‘Our role as agent’), our liability to you for death or bodily injury, where such death or bodily injury is not caused by or contributed to by you, is limited in accordance with any applicable international conventions, including the Geneva Convention 1973 in respect of carriage by road and the Athens Convention 1974 in respect of carriage by sea.